Quality and Performance Oriented Management

The course will cover a natural progression through the following topics (based on a holistic model for performance based management): basic quality management principles, performance-based stakeholder analysis, management planning and alignment of the organization, business process orientation, process mapping, self-assessment, developing a performance measurement system, defining performance indicators, analysis of business processes, basic improvement understanding, different improvement tools (e.g., benchmarking, business process reengineering). These topics will be supplemented with examples from applications within manufacturing, maintenance, logistics, and other relevant areas within this study program.

Knowledge:

The candidate has knowledge about:

• Key concepts within the field of quality management.
• Historical development of the field.
• Understanding of the importance of customer and process focus and continuous improvement.
• Key tools for quality improvement.
• Basic statistics related to quality.

Skills:

The candidate can:

• Perform a stakeholder analysis and determine improvement needs.
• Define performance indicators and design a system for performance measurement.
• Apply key tools for quality improvement.
• Perform simple statistical calculations related to quality.

General competence:

The candidate can:

• Understand basic relationships between companies and their interplay with the outside world.

Lectures og group exercises based on industrial cases.

The lectures and exercises are in English when students who do not speak Norwegian take the course. If the teaching is given in English the Examination papers will be given in English only. Students are free to choose Norwegian or English for written assessments.