Facility Management

The course provides an introduction to the FM field with a review of key concepts, roles and tools within the fields of property management and facilities management. The course includes FM theory and management, service quality management, performance measurement, FM services, life cycle perspectives. Furthermore, the subject deals with the facilitation and development of service and services for tenants and users. Focus on the relationship between core business/demand organization and support activities, service quality and good workplaces. .

KNOWLEDGE - the candidate

has specialized knowledge of principles and procedures for organization of facility management at strategic, tactical and operational level for a business

has in-depth knowledge of how FM supports core business in an organization.

have in-depth knowledge of service processes and service concepts in facilities management

has broad knowledge about FM in a life-cycle perspectives.

SKILLS - the candidate;

can use relevant theory and empirical planning and decision making of FM services in an organization

can analyze the relationship between an enterprise's purpose, core activities and necessary support functions to develop services

can work independently and in a group conduct an a limited project under supervision and in accordance with good practice

GENERAL COMPETANCE- the candidate;

has in-depth understanding on the importance of facility management and use of this in businesses and organisations

has an in-depth understanding of key concepts in the field of facility management and can apply their knowledge and skills in different areas

can show collaborative ability, accountability, and independent ability for reflection and critical thinking developed through team and individual activities.

Lectures are based on the theory and practice of facilities management and services. These will coincide with in-class activities. There will be 6 mandatory lectures. The dates of obligatory classes and presentations are in the course schedule.

This course is offered to incoming exchange students and will be taught primarily in English if necessary.

There is one group assignment and an exam at the end of the semester.